Order tracking

The display of the portal is customizable, and order tracking is one of the options that can be disabled if you request it. If the option is enabled, your customers can track their orders in real time. As the whole system is integrated, all updates from your production will be visible in their dashboard, meaning your customers can always see in what production stage their product currently is and when it is expected to be delivered.

This eliminates the need for calls or emails, as all information is at their fingertips. Such a user-friendly system significantly contributes to increased customer satisfaction and their willingness to work with a supplier who offers this level of transparency. Another benefit of this system is the reduced number of customer inquiries. With access to order status information at their fingertips, your customers are less likely to contact customer support for order updates. This reduces the workload for support teams and allows them to focus on more complex inquiries. By reducing order-related inquiries and issues, you can save on customer support costs and improve overall operational efficiency.

Real-time tracking enables your customers to identify potential issues, such as delays or discrepancies, early in the process. This allows both you and the customers to address and resolve problems promptly, preventing larger complications. Since your customers receive an estimated delivery date based on real-time tracking data, it can help them adjust their plans accordingly and avoid uncertainty. Not only can they track their orders, but also make adjustments to them if necessary. Based on the tracking information, they can change delivery address, or add a new item. It all happens within the system which presents another convenience for them.