Complete archive of the documentation
Within the portal, your customers can access a centralized repository of documents, such as invoices, order confirmations, and contracts. This makes it easy for them to retrieve critical information whenever they need it, reducing the time spent searching for documents. They can independently access and download necessary documents without the need to contact your customer support or request information via email. The portal archives all versions of a document (contract, order confirmation, etc.), allowing customers to access historical records and track changes over time.
This system not only helps you save time and reduce operational costs but also enhances accuracy and strengthens customer relationships. Storing documents in a digital archive minimizes the risk of errors associated with manual document handling, such as misplacing or misfiling papers. Having documents in a digital form is also cheaper for your company as it eliminates the need for printing and mailing the document. Moreover, customers appreciate having easy access to the documents they need, which enhances their experience and increases customer satisfaction.