Communication tracking

Effective communication tracking is instrumental in building and maintaining strong customer relationships, enhancing customer service, and facilitating informed decision-making. It ensures that all communication is well-documented, easily accessible, and used strategically to improve interactions with customers and other stakeholders.

Toscana captures and organizes all your interactions with clients within a centralized database. This mechanism generates an exhaustive record of interactions with each contact or account. You can easily access this information in the client’s profile. Upon accessing this profile, you gain complete access to the client's entire communication history. Using advanced search filters, you can easily find any information you need.

Centralized system for information access and document archiving

The beauty of this system lies in its centralization, allowing effortless access for everyone. This coherence ensures uniformity across the organization. Moreover, it safeguards against any loss of information in scenarios involving employee departures or temporary unavailability. Colleagues can readily step in, equipped with all prior correspondence, facilitating a smooth transition.
Additionally, Toscana serves as an archive for all quotes, contracts, and invoices previously dispatched to the client. They can also easily be accessed from client’s profile.