Order management

Effective order management within the Toscana ERP system helps businesses fulfill customer orders efficiently, reduce errors, improve customer satisfaction, and gain valuable insights into their sales processes. It streamlines the entire order-to-cash cycle, making it an indispensable tool for organizations looking to optimize their operations and provide a seamless customer experience.

Order tracking

All orders, irrespective of their source, are consolidated in one unified table within Toscana. A single glance at the centralized table reveals a comprehensive view of all orders within your company, their respective responsible employees, and their current status, virtually eliminating the risk of overlooking any order. The order contains all relevant information and is accessible to all sales personnel. Consequently, even if the assigned employee is temporarily unavailable due to leave or other reasons, colleagues can readily access vital information and continue processing the order.

Automated order processing

Once the order is confirmed by the client, you can automatically create a work order and send it to production for further processing. Toscana helps you track the whole process – from order placement to order fulfillment. At any given moment, you possess precise insights into the order's current stage, allowing you to promptly notify the client. Upon the order's completion and delivery to the client, you receive an email notification confirming successful order delivery.